Introduction

Joyhann recognises that the personal information entrusted to us must be handled with care and responsibility. We are committed to protecting your privacy and maintaining your trust. This Privacy Notice explains how we collect, use, share, and protect personal information in the course of operating our business, including the provision of medical devices, healthcare equipment, sterilisation solutions, and related services.

Scope

This Privacy Notice (“Notice”) applies to the personal information of consumers, healthcare professionals, business partners, and other individuals that is collected or used by Joyhann, its affiliates, or subsidiaries (collectively, “Joyhann”, “we”, “our”, “us”). This Notice applies to all personal information that Joyhann collects when you interact with us, such as:

• Visiting our websites or social media channels;

• Using, purchasing, or inquiring about our products and services, including but not limited to: Pulse Vacuum Steam Sterilizers, H₂O₂ Plasma Sterilizers, EtO Sterilizers, Washer-Disinfectors, Drying Cabinets, Ultrasound Cleaning Systems, CSSD Furniture, Hospital Laundry equipment, Healthcare Furniture (for ICU, Operating Theatre, Obstetrics & Gynaecology, Orthopedics, General Ward, Emergency Room, MRI, Radiography, Mortuary, Laboratory, Hospital Door), Sterile Packaging & Storage products (Sterilization Bags & Wrap, Validation/Testing, Heat Sealers, Transport & Storage), Individually Ventilated Caging Systems (IVC System, Animal Cage & Bottle Washer, Animal Cages & Equipment), and Medical Waste Autoclave Systems (Medical Waste Steam Sterilizer, Shredder, Belt Conveyor);

• Contacting our customer service or technical support;

• Participating in training, events, or surveys organised by Joyhann;

• Interacting with us as a business customer, supplier, distributor, or service partner (collectively, the “Services”).

This Notice applies to both online and offline collections of personal information. However, certain collections may involve special categories of data (e.g., health information) that require a different privacy notice. In such cases, Joyhann will provide the relevant notice separately.

Information Collection

Joyhann may collect personal information for purposes including, but not limited to, the following:

• Purchasing, installing, or servicing Joyhann products (e.g., sterilizers, washers, furniture, IVC systems, waste treatment systems);

• Activating warranties, registering products, or enhancing product functionality;

• Providing technical support, maintenance, or training related to our equipment;

• Sending product updates, safety notices, recall information, or regulatory communications;

• Responding to inquiries about our CSSD, healthcare furniture, sterile packaging, IVC, or medical waste solutions;

• Storing your preferences for future interactions and communications;

• Developing new products and services, optimising customer experience, and improving our website and service quality;

• Conducting customer satisfaction surveys or market research;

• Managing contracts, tenders, or procurement processes;

• Registering visitors to Joyhann facilities, events, or training sessions;

• Complying with legal, regulatory, or quality assurance obligations (e.g., medical device reporting, adverse event monitoring);

• Personalising marketing communications and offers based on your interests and interactions with us.

We maintain physical, technical, and administrative safeguards to protect your personal information. We may also aggregate and de-identify information for statistical or research purposes.

Types of Personal Information Collected

Depending on your interaction with us, Joyhann may collect:

• Contact information: name, job title, organisation name, address, email, telephone number, fax number;

• Professional information: credentials, specialisation, department (e.g., CSSD, ICU, operating theatre), hospital or laboratory affiliation;

• Account and preference data: username, password, marketing preferences, IP address, browser type, device information, clickstream behaviour;

• Transaction and product history: purchase records, service requests, warranty information, equipment serial numbers, maintenance logs;

• Resume or CV (when applying for a position or partnership): work history, qualifications, certifications, publications, references;

• Travel and event data: food restrictions, passport details, accommodation preferences, emergency contacts (for event participation);

• Financial and legal information: VAT number, bank account details (for payment or reimbursement), creditworthiness (where required), and any information needed to comply with anti-corruption or trade laws;

• Sensitive personal information (only collected where permitted by law and with appropriate safeguards): health information relevant to product safety investigations, adverse event reports, or clinical research; criminal records where required for due diligence.

For mobile applications (if any), additional privacy information may be provided within the app.

For information about our use of cookies and similar tracking technologies, please see our Cookie Notice.

Joyhann will retain personal information only as long as necessary to fulfil the purposes described in this Notice, or as required by law.

Legal Bases (for individuals in jurisdictions requiring a legal basis, such as the EU)

Where applicable law requires a legal basis for processing personal information, Joyhann relies on one or more of the following:

• Consent: e.g., for direct marketing, cookies (non-essential), or publishing photos/videos from events;

• Performance of a contract: e.g., to fulfil a product purchase, service agreement, or partnership contract;

• Compliance with a legal obligation: e.g., medical device regulations, pharmacovigilance, tax, or anti-corruption laws;

• Legitimate interests: e.g., to improve our products and services, manage customer relationships, secure our IT systems, or prevent fraud;

• Public interest or official authority: e.g., cooperating with law enforcement or public health authorities;

• Establishment, exercise, or defence of legal claims: e.g., litigation or regulatory investigations;

• Scientific or research purposes: e.g., clinical studies with appropriate safeguards;

• Preventative or occupational medicine: e.g., under contract with a healthcare provider.

If you choose not to provide the personal information we reasonably require, we may be unable to provide the requested products, services, or support.

Cross-Border Transfers

Joyhann operates globally and may transfer personal information to countries other than the country where you reside, including to affiliates, service providers, or business partners in countries with different data protection laws. We implement appropriate safeguards in accordance with applicable legal requirements, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission;

• Binding corporate rules (where applicable);

• Other lawful mechanisms to ensure an adequate level of data protection.

Privacy Notice for Children

Joyhann does not knowingly collect personal information from anyone under the age of 16 without prior verifiable consent from a parent or legal guardian. If we become aware that we have collected such information without appropriate consent, we will delete it promptly. A legal guardian may request access to or deletion of any information provided by a child.

Retention of Information

Joyhann retains personal information for as long as reasonably necessary to fulfil the purposes described in this Notice, comply with legal obligations (e.g., medical device record-keeping, tax, or regulatory requirements), resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable laws.

Disclosure of Information

Joyhann may share personal information with:

• Affiliates and subsidiaries for business and operational purposes;

• Service providers and agents that perform functions on our behalf, such as IT hosting, customer support, logistics, payment processing, marketing, or event management;

• Authorised distributors and partners to fulfil orders or provide local support;

• Professional advisors (e.g., lawyers, auditors, insurers);

• Regulatory authorities, law enforcement, or other government bodies when required by law or to protect our legal rights.

Joyhann does not sell your personal information to unaffiliated third parties for their own direct marketing purposes.

Security

We take the security of your personal information seriously. Joyhann implements physical, technical, and administrative controls to protect against unauthorised access, use, disclosure, alteration, or destruction. These include encryption, access controls, firewalls, and regular security assessments. We continuously evaluate and update our safeguards to address emerging threats.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information (subject to legal exceptions);

• Object to or restrict certain processing activities;

• Withdraw consent at any time (where processing is based on consent);

• Request portability of your data to another organisation;

• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the information in the “Contact” section below. We will respond within the timeframes required by applicable law.

Updates to This Privacy Notice

We may update this Notice from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will provide notice on our website or by other appropriate means (e.g., email). The “Last Updated” date at the end of this Notice indicates when it was last revised. Where required by law, we will obtain your prior consent to material changes.

Contact Us

If you have any questions, concerns, or comments about this Privacy Notice or our data practices, please contact us:

Joyhann, MFG Center 

NO.58 Gaoqiaowu Road,

Dongxihu District, Wuhan, China

+86-27-8507-9196

Email:info@joyhann.com

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Last Updated: April 2023